CTTIF | Client Complaint Policy

Name(*)

Your Name

Surname(*)

Your Surname

Account Number(*)

Your Account Number

Your Email(*)

Please let us know your email address.

Detail about the Complain(*)

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Details about the complaint (Please describe your complaint in as much detail as possible, including the dates of specific transactions or conversations, the transaction(s) number involved, etc. (Max. 250 letters)

Responsible Account manager Name and Surname of the person or persons you have being dealing with Complaint cause:

Execution of orders (e.g. delay in execution, re-quotes, slippage, erroneous trades, etc)

Quality or lack of information provided

Terms of contract/fee/charges (including withdrawal problems, cancelation of profits etc.)

General admin/customer services

Unauthorized business being offered or carried out

Other (please specify in comments section below)

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Attachment Relevant documents

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Attach to the current form all the documents and correspondence which are relevant to the complaint.

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AUTHORIZATION GRANTED TO COMPLIANCE DEPARTMENT OF Capital Trading Tools Investment Firm Ltd. I hereby authorize Capital Trading Tools Investment Firm Ltd. - Compliance Department to consider my complaint. Click to declare that you agree with the statements below.

The information/documentation/communication submitted will be forwarded to the department with which I have a dispute.

Capital Trading Tools Investment Firm Ltd. - Complaints Department has my authorization to share the information/documentation relating to my complaint with other local or foreign regulatory and other authorities or legal advisors when deemed necessary.

Capital Trading Tools Investment Firm Ltd. - Complaints Department will need to handle personal details about me, which could include sensitive information in order to deal with my complaint effectively.

I understand that the submission of the aforementioned information/documentation/communication and my consent given to Capital Trading Tools Investment Firm Ltd. - Compliance Department to contact anyone directly involved, with which I have a dispute, are necessary for the further examination of my complaint.

I understand that submission of a complaint does NOT entitle automatic obligation to force Capital Trading Tools Investment Firm Ltd. - Compliance Department to make any payments to me.

I hereby certify and confirm that to the best of my knowledge and belief, the aforementioned information is true, accurate, correct and complete.

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Client Complaints Policy

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